Terms and Conditions

Uptime Building Services LLC

Effective date: October 20, 2026

These Terms and Conditions (“Terms”) govern your use of uptimebuildingservices.com (the “Website”) and the cleaning, janitorial, floor care, window, carpet, disinfecting, organizing, facility management, property maintenance, post-construction, and construction management services (the “Services”) provided by Uptime Building Services LLC (“Uptime Building Services,” “we,” “us,” or “our”). “You” and “Client” mean the person or business using the Website or booking Services.

By using the Website, requesting a quote, or booking Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website or Services. If you sign a separate written service agreement, proposal, or contract with us, that document controls where it conflicts with these Terms.

1. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

  • Submit false, misleading, or another person’s information without their permission.
  • Interfere with the Website’s security or operation, or send spam, malware, or automated requests.
  • Copy, scrape, or reuse Website content for commercial purposes without our written permission.

We may change, suspend, or discontinue any part of the Website at any time without notice.

2. Quotes and Estimates

  • Quotes are free and without obligation.
  • Quotes are based on the information you provide (such as property type, size, condition, frequency, and scope). If the actual conditions differ, for example heavier soiling, extra rooms, pet hair, biohazards, or debris beyond what was described, we may adjust the price before or during the job. We will tell you before doing extra work whenever practical.
  • Unless stated otherwise, written quotes are valid for 30 days.
  • Construction management and post-construction pricing is set in a separate written proposal or contract for each project.

3. Booking, Scheduling, and Access

  • A booking is confirmed when we confirm it to you by phone, text, or email.
  • You agree to provide safe and timely access to the property at the scheduled time, including keys, codes, alarm instructions, and parking where needed.
  • You must have the legal right to authorize Services at the property (for example, as the owner, tenant, or authorized manager).
  • Please secure or tell us about pets, and remove or secure cash, jewelry, valuables, firearms, medications, and confidential documents before we arrive.
  • Utilities (running water, electricity, and adequate lighting) must be available for us to perform the Services.
  • Arrival times are estimates. Traffic, weather, or a previous job running long may cause delays; we will let you know as soon as possible.

4. Cancellations, Rescheduling, and Lockouts

  • Please give at least 24 hours’ notice to cancel or reschedule a residential or one-time service, and at least 48 hours’ notice for commercial, post-construction, or large jobs.
  • Late cancellations or lockouts (when our team arrives and cannot access the property or safely work) may be charged a fee of up to [$XX or XX% of the scheduled service price].
  • We may reschedule or cancel Services because of severe weather, emergencies, illness, unsafe conditions, or other circumstances beyond our control. If we cancel, we will reschedule at no extra cost or refund any prepayment for the cancelled service.
  • Recurring service agreements may be ended by either party with [30] days’ written notice unless your written agreement says otherwise.

5. Payment

  • Payment is due [upon completion of service / within XX days of invoice] unless your written agreement provides other terms.
  • We may require a deposit for large, one-time, post-construction, or construction projects.
  • Late payments may be charged a late fee of [X% per month or the maximum allowed by law, whichever is less]. You are responsible for reasonable collection costs, including attorneys’ fees, for unpaid balances where permitted by law.
  • Returned or declined payments may be charged a fee of [$XX].
  • We may pause Services on accounts that are past due.

6. Satisfaction Guarantee

We want you to be happy with our work. If you are not satisfied with any area we cleaned, please contact us within 24 hours of the service and describe the issue (photos help). We will return to re-clean that area at no extra charge. Re-cleaning is our sole obligation for dissatisfaction with service quality. Refunds are not provided for completed services, except where required by law or at our discretion.

7. Damage, Breakage, and Claims

Uptime Building Services is fully bonded and insured. If you believe our team damaged your property:

  • Report it to us within 48 hours of the service, with a description and photos.
  • Do not repair or discard the item before we have a reasonable chance to inspect it.
  • At our option, we may repair the item, replace it with a comparable item, or reimburse its fair market value (not replacement cost).

We are not responsible for:

  • Items that were already damaged, worn, loose, poorly installed, or unsecured.
  • Damage caused by normal cleaning of items not suitable for cleaning, or by defective products, materials, or installation.
  • Irreplaceable, sentimental, or high-value items such as heirlooms, artwork, and collectibles unless we agreed in writing beforehand to handle them.
  • Stains, scratches, discoloration, or wear that cannot be fully removed by normal cleaning methods.
  • Loss or damage caused by your failure to secure pets, valuables, or the property.

8. Health and Safety

  • We may refuse or stop work in conditions we reasonably consider unsafe, including active pest infestations, mold, hazardous materials, blood or bodily fluids beyond normal cleaning, structural hazards, or threatening behavior. You will be charged for work completed and any applicable lockout fee.
  • Please tell us in advance about any allergies, sensitivities, or preferred cleaning products. We are not responsible for reactions to products used if we were not informed in advance.
  • You agree to treat our staff with respect. We do not tolerate harassment or discrimination of our team.

9. Non-Solicitation of Staff

During Services and for 12 months after your last service, you agree not to directly hire or contract any Uptime Building Services employee or subcontractor whom you met through our Services, without our written consent. If you do, you agree to pay a placement fee of [$X,XXX], which reflects our recruiting and training costs.

10. Construction Management Services

Construction management, CapEx, OpEx, renovation, and development projects are governed by a separate written proposal or contract that will set out the scope, price, schedule, change-order process, warranties, permits, and payment terms. Unless that contract states otherwise:

  • Changes to the scope must be agreed in writing through a change order and may affect price and schedule.
  • You are responsible for providing accurate plans, property information, and any approvals only you can obtain.
  • We are not liable for delays caused by permitting authorities, utility companies, suppliers, weather, owner-requested changes, or other events outside our control.

11. Free Cleaning Nomination Program

  • Nominations are free. Submitting a nomination does not guarantee that a nominee will be selected.
  • Recipients are selected at our sole discretion, based on factors such as need, location within our service area, and scheduling availability. The scope of any free service is determined by us.
  • By nominating someone, you confirm the information is accurate and that you have a good-faith reason to share it.
  • We will contact a selected nominee to obtain their consent before providing service. Free services have no cash value and cannot be transferred.
  • We will not publicize a recipient’s name, story, or photos without their permission.
  • We may change, pause, or end the program at any time.

12. Reviews and Photos

If you submit a review, testimonial, or feedback, you grant us permission to use it, with your first name and last initial or as you choose, on our Website and marketing. We may take before-and-after photos of our work for quality control. We will not publish photos of your property in marketing without your permission.

13. Intellectual Property

All Website content, including text, logos, graphics, and design, is owned by or licensed to Uptime Building Services LLC and protected by copyright and trademark law. You may not copy, reproduce, or use it without our written permission.

The Website may link to or include content from third parties (such as Google Maps, HubSpot, Facebook, Instagram, and LinkedIn). We are not responsible for third-party websites, content, or practices.

15. Disclaimer

The Website and its content are provided “as is” for general information. We try to keep information accurate, but we do not guarantee that the Website will be error-free, uninterrupted, or free of viruses. Service descriptions on the Website are general and do not form a contract until a booking is confirmed.

16. Limitation of Liability

To the fullest extent permitted by law, Uptime Building Services, its owners, employees, and subcontractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business interruption, arising from the Website or Services. Our total liability for any claim related to a Service will not exceed the amount you paid for that specific Service, except for damage covered under Section 7 or where the law does not allow this limitation.

17. Indemnification

You agree to indemnify and hold harmless Uptime Building Services and its owners, employees, and subcontractors from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, unsafe or hazardous conditions at the property that you did not disclose, or your violation of any law or third-party rights.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us first so we can try to resolve the issue informally. If a dispute cannot be resolved within 30 days, it will be brought exclusively in the state or federal courts located in Winnebago County, Illinois, and you consent to the jurisdiction of those courts. Either party may bring an eligible claim in small claims court.

19. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a new “Effective date.” Your continued use of the Website or Services after changes are posted means you accept the updated Terms. Changes will not affect Services already completed.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. You may not transfer your rights under these Terms without our consent. These Terms, our Privacy Policy, and any written agreement with you are the entire agreement between us about the Website and Services.

21. Contact Us

Questions about these Terms? Contact us:

Uptime Building Services LLC
Roscoe, IL 61073, USA
Email: info@uptimebuildingservices.com
Phone: 815.335.9944
Hours: Monday to Friday 8:00 a.m. to 5:00 p.m.; Saturday 9:00 a.m. to 2:00 p.m.; closed Sunday

Get a Free Quote
Get a Free Quote