Privacy Policy

Uptime Building Services LLC

Effective date: October 20, 2026

Uptime Building Services LLC (“Uptime Building Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit uptimebuildingservices.com (the “Website”), request a quote, submit a nomination, contact us, or use our cleaning, facility, property maintenance, and construction management services (together, the “Services”). It also explains how we use and protect that information and the choices you have.

By using the Website or our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Uptime Building Services LLC is a family-owned commercial and residential cleaning, facility services, and construction management company based in Roscoe, Illinois. We serve Rockford, Roscoe, Loves Park, Machesney Park, Rockton, Belvidere, South Beloit, and the greater Northern Illinois and Chicagoland areas.

Email: info@uptimebuildingservices.com
Phone: 815.335.9944
Location: Roscoe, IL 61073, USA

2. Information We Collect

a. Information you give us directly

When you fill out a form on our Website, call, email, or message us, we may collect:

Contact details: first and last name, phone number, email address.
Property and service details: service address, type of service needed, property type (residential, commercial, Airbnb or other), square footage or size of the area, frequency of service, preferred date of service, when the space was last cleaned, and any notes or messages you send us.
Project details: for construction management and post-construction work, information about the project scope, budget, timelines, plans, and site conditions.
Nomination details: if you nominate someone for a free cleaning, we collect your name, phone number and email, and the nominee’s name, phone number, email, address, and your reason for the nomination.
Access information: if you become a client, details needed to perform the work, such as gate or door codes, key or alarm instructions, on-site contacts, parking instructions, and special requests.
Billing information: billing name, billing address, and payment records. If you pay by card or online, payment is handled by a third-party payment processor; we do not store full card numbers on our systems.
Feedback and reviews: comments, survey responses, testimonials, and reviews you choose to share with us.

b. Information collected automatically

When you visit the Website, we and our service providers may automatically collect:

IP address, browser type, device type, operating system, and approximate location (city or region).
Pages viewed, links clicked, time spent on pages, the website that referred you, and the date and time of your visit.
Information collected through cookies, pixels, and similar technologies (see Section 6).

c. Information from others

We may receive information about you from people who refer or nominate you, from property managers, landlords, or businesses that hire us to service a property you occupy, and from our social media pages when you interact with us there.

d. Photos at service locations

To document our work, confirm quality, and resolve disputes, our team may take before-and-after photos of the areas we service. We try to avoid capturing people, personal documents, or identifiable personal items. We will not use photos of your home or business in our marketing without your permission.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and prepare quotes and estimates.
Schedule, perform, inspect, and follow up on Services.
Manage construction and renovation projects, including coordinating with subcontractors, suppliers, and permitting authorities.
Send appointment confirmations, reminders, invoices, receipts, and service updates.
Process payments and keep business and tax records.
Review nominations and contact nominees and nominators about our free cleaning program.
Improve our Website, Services, and customer experience.
Send occasional promotional messages, where permitted by law (you can opt out at any time).
Protect the safety and security of our clients, staff, and property, and prevent fraud or misuse.
Comply with legal obligations and enforce our Terms and Conditions.

4. Text Messages and Phone Calls

By providing your phone number, you agree that we may call or text you about your quote request, nomination, appointments, and Services. Message and data rates may apply. We will only send marketing text messages if you have given separate consent. You can reply STOP to any text message to opt out, or HELP for help. Opting out of marketing messages will not stop messages that are needed to deliver Services you booked.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.

We share information only as follows:

Our team: employees and trained staff who need it to provide the Services.
Subcontractors: trusted subcontractors who help us perform cleaning, maintenance, or construction work, only to the extent needed for the job.
Service providers: companies that help us run our business, such as website hosting, form and customer-relationship tools (for example, HubSpot), email providers, scheduling and invoicing software, payment processors, and analytics providers (for example, Google). They may use your information only to provide services to us.
Clients who hire us for a property: for example, a landlord or property manager may receive service reports for a property they own or manage.
Legal and safety reasons: to comply with law, a court order, or a government request; to protect the rights, property, or safety of Uptime Building Services, our clients, staff, or others; or to investigate fraud.
Business transfers: if our business is sold, merged, or reorganized, information may be transferred to the new owner, subject to this Privacy Policy.
With your consent: for any other purpose you agree to.

6. Cookies, Analytics, and Third-Party Features

Our Website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it.

Essential cookies help the Website and its forms function and protect against spam.
Analytics cookies help us understand traffic and improve the Website. We use Google services (including Google Site Kit and Google Analytics) for this purpose. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out using the Google Analytics Opt-out Browser Add-on.
Embedded content: our Contact page includes an embedded Google Map, and some forms are provided by HubSpot. These providers may collect information about your visit under their own privacy policies.
Social media links: we link to our Facebook, Instagram, and LinkedIn pages. When you visit those sites, their own privacy policies apply.

Most browsers let you block or delete cookies. If you block cookies, some parts of the Website may not work properly. Our Website does not currently respond to “Do Not Track” signals, but we honor Global Privacy Control signals where required by law.

7. How Long We Keep Information

We keep personal information only as long as needed for the purposes in this policy, including to provide Services, resolve disputes, and meet legal, tax, accounting, and insurance requirements. As a general guide:

Quote requests and inquiries that do not become jobs: up to 2 years.
Client and project records, invoices, and service photos: up to 7 years after the last service.
Nominations: up to 1 year after the nomination is reviewed.

When information is no longer needed, we delete it or make it anonymous.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to staff who need it and securely storing access codes and keys. No website, email, or storage system is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by the Illinois Personal Information Protection Act and other applicable law.

9. Your Choices and Rights

You may contact us at any time to:

Ask what personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your information, subject to legal or record-keeping exceptions.
Opt out of marketing emails (use the “unsubscribe” link) or marketing texts (reply STOP).

Depending on where you live, you may have additional rights under your state’s privacy law, such as the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of targeted advertising or the sale of personal information. To make a request, email info@uptimebuildingservices.com or call 815.335.9944. We will verify your identity before acting on a request and will respond within the time required by law. You may use an authorized agent where the law allows. We will not discriminate against you for exercising your privacy rights.

10. Nominations and Third-Party Information

If you submit information about another person, such as a nominee, you confirm that you have a good-faith reason to share it and, where possible, that the person knows about the nomination. We will use nominee information only to review the nomination and contact the nominee about the free cleaning program. Nominees may ask us to delete their information at any time. We will not publicly share a nominee’s name, story, or photos without their permission.

11. Children’s Privacy

Our Website and Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

12. Links to Other Websites

Our Website may contain links to websites we do not operate. We are not responsible for their content or privacy practices. Please review the privacy policy of each website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective date” at the top of this page. If the changes are significant, we may also notify you by email or a notice on the Website. Your continued use of the Website or Services after an update means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Uptime Building Services LLC
Roscoe, IL 61073, USA
Email: info@uptimebuildingservices.com
Phone: 815.335.9944